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The ground staff is an integral part of the aviation industry. They ensure the comfort and safety of the passengers before and after a flight.

 Duties and Responsibilities

• The ground staff is responsible for assisting passengers with check-in. They provide passengers with flight information and help them with making reservations, carrying out security checks, booking air tickets,
• transferring passengers between domestic and international flights, and assisting passengers with limited mobility and who are with children.
• Handling the baggage and loading and unloading 
• Directing passengers to the taxi spot
• They also assist in cleaning and stocking refreshments in an aircraft and refueling it
• Assist passengers in case of loss of baggage

Young aspirants who dream of becoming an airport ground staff can opt for  “Diploma in Aviation Hospitality and Aviation Management course from the best aviation college in Kolkata to turn their dreams into the reality of soaring high with success in the aviation industry.

Let us focus on the popular aviation course, Diploma in Aviation Hospitality and Aviation Management  in details

Diploma in Aviation Hospitality and Aviation Management is a 1-year diploma course that will give you an in-depth knowledge of aviation hospitality and management.  You will learn 

• Passenger handling and understanding the principles of aviation operations
• Handling cargo, transportation,
• Basic Aviation Management 
• Customer service
• Airport Retail and Ramp Management 
• Improving communication and self-grooming skills, time management 
• Professional Etiquette, and many more.

To deem suitable for pursuing this popular aviation course you must:

• Be between 18-26 years of age
• Must clear 10+2 board examinations in any stream from a recognized board 
• Must be physically fit 

The admission procedure may vary from one aviation college to another. Some Aviation Colleges conduct Entrance Examinations such as NCHMCJEE, AEE and select students based on their performance in the Entrance Examination. The average course fee of this Best Airport ground Staff course ranges from INR 20,000- 3, 00,000 (approx.) per annum in India.

Ground staff- skills

Let us now focus on the skills required to become a ground staff

• Must have exceptional communication skills, both spoken and written. Knowing any other languages besides English will be considered an asset.
• Should be active, outgoing, and polite as you must speak to and assist passengers. Moreover, you need to attend to some unruly passengers who might feel upset due to flight delays or cancellations
• You must have outstanding problem-solving skills that will help resolve conflicts and issues if there are any 
• Sound technical knowledge of ticketing software 
• You must be a perfect team player and should have good time management skills the best aviation college in Kolkata will always go the extra mile to provide you with quality training to help you climb the steps to success quickly in the aviation industry.

After completing your course, you can work with popular airlines such as Air India, Spice Jet, Indigo, British Airways, Qatar, Etihad, etc as ground staff.

Some of the important positions you can get as ground staff after completing a Diploma in Aviation Hospitality and Aviation Management are-

Airline Operations Agent:

The main duties of an airline Operations Agent are to maintain schedules, and records of the number of passengers, baggage, and amount of fuel, supervise the loading and unloading of cargo, and many others. The average salary of an Airline Operations Agent in India is around INR 3 -5 Lakhs (approx.) per annum.

Airline Ticketing Agent:

They provide passengers with flight information and answer their queries. An Airline Ticketing Agent also helps passengers with reservation, booking, and verification of passports and visas. The average salary of an Airline Ticketing Agent in India is around INR 18,000 TO 20, 000(approx.) per month as freshers who can increase to around INR 4-5 Lakhs (approx.) per annum

Ramp Planner:

A ramp Planner is responsible for keeping a track of the airline departure and arrival time of the flights at an airport. They coordinate with various departments to ensure an aircraft is ready for its next flight. A ramp planner's salary in India is around INR 3-5 Lakhs (approx.) per annum depending on experience.

These are the career opportunities of ground staff and the essential things that you should know if you want to turn your dreams into the reality of becoming a ground staff.