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Ground Staffs are an important part of the aviation industry. They are responsible for attending to the passengers at the airports.

Responsibilities of a Ground Staff:

They provide flight information and help passengers to check in. They are responsible for booking air tickets, making reservations, and carrying out security- checking and loading, and unloading passengers’ luggage from an aircraft.

They assist passengers with disabilities and also those who are with small children. Ground staff also help in stocking refreshments in an aircraft and cleaning the aircraft.

Eligibility:

Aspirants who want to become ground staff should clear the Class 12 board examination from a recognized board in any stream.

There are no additional requirements for becoming a Ground Staff. However, aspirants who want to reach the zenith of their career in the aviation industry as ground staff can opt for Diploma in Aviation Hospitality and Aviation Management program, a Diploma in Ground Staff and cabin crew Training program, or other similar programs from any Government Aviation college.

Aspirants need to possess exceptional customer service and problem-solving skills. They must be friendly,  polite, and willing to help a passenger whenever required. Aspirants should be physically fit because this job needs working for hours at a stretch.

Career Prospects:

Some of the positions that aspirants can get in the aviation industry after completing Ground Staff related programs are

Airline Operations Agent
Airline Ticketing Agent
Crew Schedule Coordinator
Ramp Planner
Passenger Service Agent
Flight Dispatcher etc.

Ground Staff can also work in Travel and Tour agencies and aviation firms.

Some of the major Airlines which hire Ground Staff are Air India, Spice Jet, Vistara, Lufthansa, Emirates, Qatar Airways, British  Airways, etc. 

The average starting salary of ground staff in India is approximately around  INR 1, 50,000 Lakhs per annum which can go up to INR 6, 00,000 Lakhs per annum after gaining a few years of experience.

These are the important things that you need to know if you want to establish a remarkable career in the aviation industry as a ground staff.