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Ground Staff is an integral part of the Aviation Industry. They are responsible for attending to the passengers before, after, and in between the flight. They perform duties such as providing flight information, resolving the queries of the passengers, checking passengers for the flight, assisting passengers who are with children and differently-abled passengers, carrying out security checks, loading, and unloading of passenger’s luggage from the aircraft and many more. Aspirants who are thinking of choosing a career as a ground staff need to possess good managerial and customer service skills. Moreover, very good communication skills are also required for this role.

Let’s discuss if Ground Staff is a good career option in the aviation industry or not. First, let us throw light on the criteria for becoming a Ground Staff:

Candidates must have cleared 12th from any recognized board. There is no additional requirement for Ground Staff. However, candidates who want to establish a successful career as a ground staff can opt for Diploma in Ground Staff and cabin crew Training program or other similar programs from any Government Aviation Colleges or Private ones. Apart from these requirements candidates also need to have good problem-solving skills, flexibility, and organizational skills. 

Some of the important job profiles which aspirants can land in after completing any program related to ground staff are:
  •  Airline Operations Agent
  •  Airline Ticketing Agent
  •  Crew Schedule Coordinator
  •  Ramp Planner
  •  Passenger Service Agent
  •  Flight Dispatcher etc.

Ground Staff can also work in Travel and Tour agencies and aviation firms.

Some of the major Airlines which hire Ground Staff are Air India, Vistara, Lufthansa, Emirates, Qatar Airways, etc. An average starting salary for this role is INR 1, 50,000 Lakhs per annum which can go up to INR 6, 00,000 Lakhs per annum with experience.

In my opinion, Ground staff would be a great career option for aspirants who are interested in serving customers and assisting them. The ground staff position is also good for those aspirants who want to be a part of the aviation Industry but are afraid of flying.

The above discussion would help the aspirants get a clear idea about the ground staff position, the required qualification, and the job prospects to help them decide whether it is a good career option or not.